Client Extended Overview

Credit Help Services by Credit Clean
PRIVATE CLIENT SECTION

Credit Clean Overview Of The Credit Repair Process

This Is Extended Overview information.

Please make sure to clear your spam protection to accept email from: CreditClean.Com otherwise our email normally goes to junk mail. There are several named email that may come to you from several places within our company. You need to get them so clear creditclean.com as a domain not just a single email such as "form @creditclean.com" this will only allow email from the one place "FORM" @creditclean.com Thank you.

NOTE FROM YOUR COUNSELOR:

There are a lot of answers to questions here that could help save you some frustration and time during this process plus it will help your counselor keep some of their hair too. There is also a link to FREQUENTLY ASKED QUESTIONS on the Client Information Page that can be more specific to certain questions you may have or want to know about. If all else fails send an EMAIL. The last thing you should do is call me. I keep busy with detailed work that is hard to do when I am interrupted. If you have something important to say and you have to call please speak with my assistant if I am busy. If she cannot help you then she will take your name and phone number and I will call you back the minute I get a free second to do so. Email is the quickest and best way to converse with me unless you have a very important question or concern that needs to be resolved immediately. I answer most email within minutes of receiving it since I can easily switch from what I am doing to email at a break in the work I am doing. I am very busy but do try to answer all your questions and problems. The best way to get the quickest response is to use the CONTACT PAGE. This page is designed to produce a noise when it reaches my computer letting me know a client is in need of assistance. I promise it will make life easier for the both of us.

If I am not available to answer your call then speak to “TEE”. Tee is the office assistant and she can answer MOST general questions for you. She has been my assistant for nine years so please let her know what you need. If Tee cannot answer your question she can take a message and give it to me so I can call you the first chance I get. When asking for a return call please make sure you give the telephone number you want to be called at and the best time to call (our time not yours). This way we don't end up playing phone tag.

Step One:
When you have arrived to this point we have already set up your file and ordered credit reports if you did not send us any when you signed up.

Step Two:
The next step is to get t reports in. YOU will be receiving them, NOT US, they will always go to you so please send them to us as soon as you get them. Don't wait for all reports to come wait no longer than four days from the time you get your first report.

Step Three:
Once you have received the reports and sent them to us your counselor will send you an evaluation of each report. Watch for it you will need to makes some comments and send it back as soon as possible.

Step Four:
Once you sent back the evaluations your counselor will do research on each account and then file a challenge or dispute to each bureau about each account needing work.

Step Five:
Now you are waiting for the updated reports to come back to you again. This time the reports will show changes and other things done to improve your credit and credit scores. AGAIN, you must send these reports to us. We cannot go on with your work if you do not send the reports. Not only does sending reports activate your file for more work it shows us what is left to be done so that another round of challenges or disputes can be sent out. Each time your counselor sends out a round of challenges or disputes it takes from 30 to 45 days to get the updated reports. This is process is called a dispute round, from the time we get the last reports until the time you get the updated reports is a section of work or more commonly known to us as a round. These rounds go on until your reports are CLEAN or you stop the service. This is the step and process we use to clean up your reports. There is a lot of research done, collection and creditor contact in between what you get in reports so we are constantly striving to get your reports PERFECT. Maybe we won't get them perfect but they will be the best they can be.

Watch for a PRIORITY PACKAGE in the mail from us that was sent out shortly after your started the service.

Unless you paid the full year of service at the beginning you will be on a monthly payment plan. The monthly payment plan begins the day you make a payment (initial payment) and then continues for ten months total for a year. This means that you pay for ten months and you get three months free after the tenth payment. We feel that if there is any work left to do after the tenth month we should give you a break and do the work for free. You will receive in a priority package within a couple of days of starting the service, a payment coupon book and some pre printed invoices to help you keep track of payment.

Monthly payments are due on the FIRST of each month and are considered late after the TENTH of each month. Please make payments as close to the first of each month as possible, if you are late your file goes on hold until the payment is made. If you have a problem contact your counselor so that they know what is going on and you don't get put in the back of the file cabinet. Your first monthly payment date will be listed on the page sent to you by email. If you started around the 15th of the month your next payment may not be due until the following month instead of the month directly preceding your start date. Check your email to be sure. Payment address: Credit Clean - Payment Processing, 532 Bridle Path Way, Tarpon Springs, FL 34688-7210 OR you can pay online at: Client Payment Center

We have probably mentioned this a million times but here goes a million and one:
1. You must always send any and all credit reports that you receive ... to us. We provided envelopes in your priority package to make this easier for you.
2. You must send anything you get from a credit bureau whether it be a form letter asking you to do some kind of stupid thing to you need to send proof of something. These are stall letters and they are irritating to get but we must get them to STOP the bureaus from sending them. You can fax form letters of any kind, just don't fax credit reports we cannot read them.
Fax Number: 727-939-8810
3. If you move, change phone numbers or email addresses you must let us know. We especially need to know about a change of address as your reports will not get to you if we don't send new proof of address. YOU MUST ABSOLUTELY notify us if you MOVE. We have a FORM FOR INFORMATION CHANGE here. Please use it not matter what changes.